FREQUENTLY ASKED QUESTIONS

NEW! is an online and on-air platform for unsigned and developing artists. By submitting to NEW! your music can be discovered by more than 10 MILLION PEOPLE PER MONTH on over 400 radio station websites across the country! Additionally, your music could possibly be played on the radio!

At this time, we are unable to accept submissions from artists outside of the United States. We are working to improve this in the future.

No. Having your music available for download is optional.

On the first page of the submission form, you will see 3 Music Submission options. By checking the third option, you are agreeing to have all of the songs you upload (up to 5) available for download. If you do not check the box, then none of your songs will be available for download. Note: At this time the decision can’t be reversed. Please choose carefully.

The Artists to Watch section of NEW! is highly coveted as we receive a large volume of submissions each month. It is dedicated to signed artists who are getting national air play and are being promoted on radio.

The featured unsigned artist in the rotating banner is a staff selection. In addition to great music, we look for artists that do a good job promoting themselves online.

The Recommended Artist section is a staff selection. It can be either nationally or locally selected, giving stations an opportunity to present local artists.

Airplay is determined by each individual station. NEW! is featured on over 400 station sites and features many artists, signed and unsigned, that are played on radio. We suggest you and your fans promote your NEW! artist page and request that your songs be played on your local station!

If you choose music option ONE, your music will be considered for on-air play and made available for online AND on-demand streaming on Clear Channel's 400+ radio station websites.

If you choose music option TWO, your music will be considered for on-air radio play and online streaming. This option does NOT allow on-demand streaming of your song.

Yes, you will receive a confirmation e-mail once your submission is reviewed and approved.

All submissions are reviewed within 48 hours of submission, except for weekend submissions. However, during contests, there may be some delays due to the large volume of submissions.

We may not have reviewed your submission yet. All submissions will receive either an e-mail confirmation or a disapproval email.

When considering music for NEW! we do not accept the following:

• Cover songs, remixes or samples. Please submit original material only.
• Explicit content/lyrics. Please edit out any explicit material before submitting your music.
• Songs with poor sound quality. This means the song sounds distorted and we are unable to hear it clearly.
• Incomplete audio. This means that your song was either cut off or only played for a few seconds and we were unable to hear it fully.
• Anything that is not a song.

At submission time, you can only submit one song and one photo-we suggest you choose your best. Once you have been approved and received your confirmation email you can then upload up to 5 songs and additional photos.

Please make sure your song is an MP3 under 8MB.

Please make sure your photo file has a .jpg, .gif, or .png extension and is under 100 KB.

At this time, we only accept songs that are MP3's submitted via the NEW! submission form located here. We do not accept snail mail or email attachments.

No, you will not lose any of those plays. On the right side of your profile page you will see your "Plays" count. That number is a combined total of all the plays you've accumulated from every song you've ever uploaded to your profile page.

Please make sure your video file has .wmv extension and is under 10 MB.

If you would like to have your profile deleted, please email us at new@clearchannel.com with your artist name.

You can change your default picture by uploading a new one from the profile management "Artist Profile" screen where it says "edit default photo".

You can change your password by entering a new one from the profile management "Account" screen where it says "change password". Note that you must confirm the new password by re-entering the new password on the "re-enter new password" field.

Once you create a username, it cannot be changed.

If you have forgotten your password, please click on the "forgot password" link in the Unsigned Artist log-in box. Once you submit the appropriate information, a temporary password will be emailed to you. If you'd like to change the password, please see question 5 (above).

On the bottom right of the NEW! homepage click on "see the full list". You'll be taken to another page that allows you to filter the artists to more quickly find who you are looking for.

There are several report inappropriate content flags (in yellow) throughout an artists' page. If you feel that an artist has posted something that violates our Terms of Use you can click on the flag and follow the instructions to report the content.

When you fill out the submission form, please make sure your song is an MP3 under 8MB and your photo file has a .jpg, .gif, or .png extension and is under 100 KB. Errors will occur if you do not comply with these regulations. You must also fill out all required fields. Please type within these fields - Do not copy/paste from another document (I.E Microsoft Word) as that could cause errors as well.

The media uploaded doesn't follow our media encoding guidelines. See below for more information.

We recommend that audio submissions are MP3 files encoded at a 192 kbit/s constant bit rate with ID3v1.x tagging to ensure your submission has the best quality we can provide. To test if your MP3 file is encoded correctly, click here. iTunes player is required to perform this test.

Note: We do not support MP3's that are encoded with VBR (variable bit rate).

The track you've submitted uses ID3v2 tag information. The use of ID3v2 tagging is not supported by our media server and will result in the extraneous information being played back as silence by Windows Media Player.

The photo that you're trying to upload may be in the wrong format or the file may be too big. Please make sure your photo file has .jpg, .gif, or .png extension and is under 100 KB. Errors will occur if you do not comply with these regulations.

The video that you're trying to upload is not in WMV format or the file is too big. Please make sure your video file has .wmv extension and is under 10 MB. Errors will occur if you do not comply with these regulations.

A play is counted when your song is played in its entirety. Please note: It can take up to 6 minutes for our system to count a play.

Still having difficulties? Click here

If you have any further questions, please contact us at new@clearchannel.com